Frequently Asked Questions

We offer three main individual packages: Basic DigiCard ($49), Pro DigiCard ($99), and Elite DigiCard ($199). For teams, we have Team Essential ($199), Team Pro ($299), and Team Elite ($499). Each package includes different levels of features and video highlights tailored to your needs.

The Basic package is perfect for getting started with essential features. Pro is our most popular option, offering advanced features and more highlight videos. Elite is designed for serious recruiting with unlimited videos and premium features. Contact us for a personalized recommendation based on your specific needs.

You'll need to provide raw video footage of your best plays, game statistics, high-quality photos, and personal/contact information. We'll guide you through exactly what we need based on your chosen package. The better quality materials you provide, the better your final highlight reel will be.

Yes! You can upgrade your package at any time. We'll apply the price difference and add the new features to your existing profile. This is a great way to start with a basic package and upgrade as your needs grow.

Most projects are completed within 5-7 business days after we receive all your materials. Day 1 is material submission, Days 2-4 are professional creation and editing, Day 5 is review and approval, and Days 6-7 are final delivery and launch.

We'll send you a preview of your completed profile for review. You can request changes or approve the final version. We allow up to 2 rounds of revisions to ensure you're completely satisfied with the result before we make it live.

Yes! We offer ongoing support for updates and changes. Basic updates like contact information changes are free. Adding new videos or major content changes may have additional fees depending on your package level.

Absolutely! Our professional video editors will create compelling highlight reels from your raw footage. We handle all the editing, including music, transitions, and professional graphics to make your highlights stand out to recruiters.

Your personalized QR-code links directly to your complete athletic profile. When someone scans it with their phone, they'll instantly see your highlights, stats, contact information, and achievements. It's perfect for business cards, jerseys, or sharing with coaches.

Yes! All our profiles are fully responsive and optimized for mobile devices. Since many coaches and recruiters will view your profile on their phones, we ensure it looks perfect and loads quickly on any device.

Absolutely! Your profile is designed to be easily shared across all social media platforms. We optimize the preview images and descriptions so your profile looks great when shared on Twitter, Facebook, Instagram, and other platforms.

We accept most common video formats including MP4, MOV, AVI, and WMV. For best results, provide high-quality footage (1080p or higher) with good lighting and clear audio. We can work with phone recordings, but professional game footage typically produces the best results.

All packages include ongoing support via email and phone. Elite package customers receive priority support with faster response times. We help with technical issues, updates, and questions about maximizing your profile's effectiveness.

Yes! Our team packages offer significant savings compared to individual profiles. We also offer volume discounts for large teams or organizations. Contact us for custom pricing based on your team size and specific needs.

We accept all major credit cards, PayPal, and bank transfers. Payment is required upfront before we begin work on your profile. For team packages, we can arrange payment plans for larger orders.

We offer a satisfaction guarantee. If you're not completely satisfied with your profile after the review process and any requested revisions, we'll work with you to make it right. Refunds are considered on a case-by-case basis within 30 days of delivery.